NEMT & Paratransit Services the Responds to Your Needs

You Can Count on Us.

NEMT & Paratransit Services

Not Small Business. Small Business, Aggregated.

Big Star Transit provides organized, scalable non-emergency medical transportation, paratransit services, senior transportation, mobility assistance, and contract transportation support for organizations that need dependable passenger transportation.

Through our network of qualified Operators, Owner-Operators, and small business transportation providers, Big Star Transit helps organizations expand service capacity, improve ride reliability, support passenger safety, and reduce the operational burden of managing transportation programs internally.

Building Businesses. Mobilizing Communities.

Let's Partner. Contact Us.

Owner-operator supporting NEMT and paratransit services

Our Turnkey Service Drives Performance.

We offer access to a scalable, responsive network of motivated, professional Operators. We can be ready on a dime when you need us.

Our Operator Standards are Second to None.

Our Operators uphold our industry-leading safety standards, while providing professional, on-time service with a smile.

Our Operators Enjoy Partnering with Big Star.

We provide access to a comprehensive suite of resources to support their independent business success, from vehicles to financial education to an app that manages their rides.

Let's Partner. Contact Us.

The Transit Nightmare is Over.

We’ve reimagined the service experience.

No more provider no-shows
No more inconsistent service
No shortcuts that risk compliance
No high turnover of small start-ups
No eroding quality standards
No paper manifests
No more delayed visibility on safety
Not more asset-heavy deployment
No more sky-high insurance premiums

Let's Partner. Contact Us.

NEMT provider with Big Star Transit vehicle

Big Star Relieves Your Biggest NEMT & Paratransit Headaches

To our clients, we’re not just a TNC service. We’re strategic thought-partners.

Industry-leading safety standards
Maximum compliance to state & local standards
A network that is there when you need us
A new standard for service and performance
Professional, on-time Operators who care
We own the assets, so you don’t have to
Easily plug in Big Star to your current provider network
Seamless transition & integration during contract turnover
Improved overall quality and customer experience

Let's Partner. Contact Us.

Tech-Enabled Improvements in Provider Network Compliance Oversight

Our proprietary data platforms provide accurate, real-time visibility of every ride.

Credentialing | Performance | Oversight | Auditing

We understand the regulations, and we know it’s difficult to maintain compliance. So we developed the most innovative technology platform on the market to provide our clients with end-to-end visibility on every ride.

Improved productivity and efficiency from ride booking to schedule to pick up to billing
Improved Operator and passenger safety with in-vehicle telematics
Electronic documentation occurs in real time (No more messy paper trails!)
Incidents are reported immediately, or as soon as safe to do so

Reduced passenger complaints and increased passenger satisfaction

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MV is pleased to extend our partnership with Big Star.

“With a shared commitment to safety, operational efficiency, and employee engagement, MV is pleased to extend our partnership with Big Star to provide a better rider experience to the Dallas community.”

Keith Anglin
MV Transportation, General Manager

Supporting the Viability of Community-Based Small Businesses

When you contract with Big Star, you empower small business - only better. We aggregate, organize, manage, educate, and resource small business owners exclusively. And we pride ourselves in providing exemplary entrepreneurial resources to empower our Operators to achieve their highest potential. When you contract with Big Star, you bring opportunities to your local communities.

SERVICES WE OFFER The New Standard of Paratransit & NEMT

What if we could deliver the quality of paratransit with the flexibility of NEMT?

WE CAN.

Non-Emergency Medical Transportation

We know that finding affordable, trustworthy, accessible transportation for medical visits can be challenging. Big Star Transit offers safe, secure, and sensitive service with professionally skilled and reliable Operators. We ensure that all of our Operators are screened with the proper licenses and certifications.

Paratransit Services For Organizations And Medical Facilities

Big Star Transit services not-for-profits, rehab facilities, medical facilities, senior living communities, and assisted living communities, offering transportation solutions to get valued clients to “necessary appointments, therapies, and social activities”. We promise to provide safe, secure, sensitive, and reliable transportation service in vehicles that are clean, in good mechanical order, and meet ADA requirements, operated by professionally skilled and FTA compliant Operators for the comfort and convenience of our passengers.

Interested in Contracting with Big Star?

We look forward to your call.

Please contact:
Big Star Transit, LLC
Phone: 214-227-7400
Email: info@bigstartransit.com

FAQs

What is non-emergency medical transportation?

Non-emergency medical transportation, often called NEMT, provides scheduled transportation for passengers traveling to healthcare-related appointments or services when emergency ambulance transportation is not required. NEMT may support trips to medical appointments, dialysis treatments, rehabilitation visits, therapy sessions, wellness visits, senior care services, and other healthcare-related destinations.

Does Big Star Transit work with NEMT owner-operators?

Can small transportation businesses partner with Big Star Transit?

Is NEMT a growing business opportunity?

Yes. NEMT continues to be a growing business opportunity as communities need more dependable transportation options for healthcare access, senior mobility, rehabilitation services, recurring medical appointments, and passengers with mobility or accessibility needs. For qualified providers, NEMT offers a purpose-driven way to grow a transportation business while serving a high-need market.

What types of passengers use NEMT services?

What makes a strong NEMT provider?

A strong NEMT provider is dependable, professional, safety-focused, patient, communicative, and prepared to support passengers with medical, mobility, senior care, or accessibility needs. Strong providers understand that NEMT requires more than transportation. It requires punctuality, care, service consistency, vehicle readiness, respectful passenger interaction, and attention to safety.

How do I apply as a NEMT provider?

Qualified NEMT providers, owner-operators, small fleet owners, and transportation business owners can begin the application process through Big Star Transit’s provider application page. Big Star Transit reviews provider interest for active markets and transportation opportunities based on service needs, qualifications, readiness, and alignment with professional transportation standards.

NEMT & Paratransit Services the Responds to Your Needs