Safety At Big Star

Big Star is committed to safety in all we do.


We continue to monitor the latest updates about the global COVID-19 pandemic and take the necessary actions to safeguard the health of our team members, partners, clients, and communities in which we serve. We will continue to adhere to strict requirements set forth by our national and global governing  agencies.

We realize this situation remains very dynamic. We will continue to provide updates as we learn more. We are confident in our preparation and contingency planning for situations such as this. We remain committed to providing the very best service and support that our clients, partners, and communities have come to expect. Our leadership team will continue to guide our team on appropriate measures which should be taken during this event and take necessary actions to ensure our operations continue running.


Passenger Safety

How We Keep Our Passengers Safe

  • Seatbelts must be worn at all times
  • No smoking, eating, or drinking of any kind is allowed in the vehicles
  • Operators are background screened, drug tested, and passenger assistance-certified
  • Operators are certified in proper wheelchair securement
  • Operators receive specialized sensitivity orientation
  • Operators are educated on diversity & inclusion
  • Emergencies are identified & reported remotely via our network

Report a Safety Issue

Need to report a safety issue?

Please complete the form below and our Quality Control Center will be in touch as soon as possible. Alternately, please call or email Quality Control directly.


Please enter your name.
Please enter a valid phone number.
Please enter a message.
Scroll to Top