Privacy Policy

Effective Date: July 15, 2026
Last Updated: July 15, 2026

Big Star Transit LLC (“Big Star Transit,” “Big Star,” “we,” “our,” or “us”) respects your privacy and is committed to responsibly collecting, using, protecting, and disclosing personal information.

This Privacy Policy explains how we handle information collected through:

• The Big Star Transit website located at bigstartransit.com;
• Pages, forms, and applications associated with the website;
• Requests for information;
• Operator, provider, contractor, and business-partner applications;
• Email, telephone, text, and other communications with Big Star Transit;
• Advertising, analytics, and conversion-measurement technologies associated with our website; and
• Other online services that link to this Privacy Policy.

By using our website or providing information to Big Star Transit, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Big Star Transit.

Information You Provide Directly

We may collect information you provide when you:

• Submit a contact form;
• Request information about our services;
• Apply to become an operator, transportation provider, contractor, vendor, or business partner;
• Communicate with us by telephone, email, text message, or social media;
• Subscribe to communications;
• Respond to a survey;
• Attend an event;
• Submit a privacy request; or
• Otherwise interact with Big Star Transit.

This information may include:

• Name;
• Email address;
• Telephone number;
• Mailing address;
• Company or business name;
• Market or geographic location;
• Preferred method of contact;
• Information contained in your message;
• Business ownership and operational information;
• Transportation experience;
• Licensing, insurance, credential, compliance, and vehicle information;
• Application and qualification information;
• Documents you choose to submit;
• Communication preferences; and
• Other information reasonably necessary to respond to your request or evaluate a potential business relationship.

If you proceed through provider or operator onboarding, we may collect additional information through secure systems, including tax, payment, background, driving, vehicle, insurance, licensing, identity-verification, or contractual information. Additional notices may be provided when this information is requested.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol address;
• Approximate geographic location derived from an IP address;
• Browser type;
• Device type;
• Operating system;
• Device and advertising identifiers;
• Referring website or advertising source;
• Pages visited;
• Links, buttons, and advertisements clicked;
• Date and time of visits;
• Time spent on pages;
• Form interaction and submission events;
• Conversion events;
• Cookie identifiers;
• Website preferences; and
• Diagnostic, security, and performance information.

This information may be collected through cookies, pixels, tags, web beacons, scripts, server logs, Google Tag Manager, analytics tools, advertising technologies, and similar technologies.

Telephone Communications

When you call us, we may collect your telephone number, caller identification information, the date and time of the call, and information you provide during the conversation.

Calls may be monitored or recorded for quality assurance, documentation, safety, training, or advertising-performance measurement. Where notification or consent is legally required, we will provide notice before recording begins.

Information From Other Sources

We may receive information from:

• Advertising and analytics providers;
• Application, assessment, recruiting, and onboarding platforms;
• Transportation partners;
• Business partners;
• Referral sources;
• Publicly available records;
• Background, credential, insurance, and compliance-verification providers;
• Social media platforms;
• Vendors acting on our behalf; and
• Other sources permitted by law.

Information obtained from these sources may be combined with information you provide directly.

2. Information Concerning Transportation and Health-Related Services

Big Star Transit operates in the transportation industry, including non-emergency medical transportation, paratransit, senior transportation, mobility assistance, and related transportation services.

Please do not submit medical records, diagnoses, treatment information, disability details, or other sensitive health information through a general website contact or application form unless Big Star Transit specifically requests that information through an appropriate secure process.

If health-related or accessibility information is provided to coordinate a requested transportation service, we will use it only for appropriate operational, safety, service, contractual, or legal purposes. We do not use health or medical information to create personalized advertising audiences.

This Privacy Policy is not intended to serve as a notice of privacy practices under the Health Insurance Portability and Accountability Act unless Big Star Transit expressly provides a separate HIPAA notice for a specific service or relationship.

3. How We Use Information

We may use personal information to:

• Respond to questions and requests;
• Provide information about Big Star Transit;
• Process and evaluate operator, provider, contractor, vendor, or business-partner applications;
• Verify qualifications, credentials, licensing, insurance, safety, and compliance requirements;
• Facilitate onboarding and contractual relationships;
• Provide and coordinate transportation-related services;
• Communicate about an inquiry, application, contract, or service;
• Operate, maintain, secure, and improve our website;
• Personalize website content and user experiences;
• Measure website traffic and engagement;
• Understand how visitors find and use our website;
• Measure the effectiveness of advertising campaigns;
• Attribute form submissions and other conversions to advertising interactions;
• Conduct remarketing and audience measurement where permitted;
• Detect fraud, abuse, security incidents, and technical problems;
• Maintain business and transaction records;
• Protect the rights, property, safety, and security of Big Star Transit and others;
• Comply with legal, contractual, insurance, regulatory, and safety obligations;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed when information is collected.

4. Google Analytics, Google Ads, and Advertising Measurement

We may use Google products and services, including Google Analytics, Google Ads, Google Tag Manager, remarketing tools, conversion tracking, enhanced conversions, enhanced conversions for leads, offline conversion measurement, and Customer Match.

These services may use cookies, tags, pixels, device identifiers, and similar technologies to collect information about website visits, advertising interactions, form submissions, and conversion events.

Information collected or processed through Google services may include:

• IP address;
• Browser and device information;
• Cookie and device identifiers;
• Pages visited;
• Advertising interactions;
• Referring sources;
• Form-submission events;
• Conversion dates and times; and
• User-provided contact information used for conversion measurement.

Google may use information received from websites using its services to provide, maintain, secure, and improve those services; measure advertising effectiveness; prevent fraud and abuse; and personalize content or advertisements, depending on the user’s settings and applicable law.

Enhanced Conversions and Hashed Contact Information

When enhanced conversions or enhanced conversions for leads are enabled, Big Star Transit may use first-party information that a person directly provides to us, such as an email address or telephone number, to improve the accuracy of advertising measurement.

Before qualifying contact information is transmitted for matching, it may be normalized and transformed through a secure one-way hashing process, such as SHA-256. Google may compare the resulting hashed value with corresponding information associated with Google accounts to determine whether a Google advertising interaction resulted in a website or offline conversion.

Hashing is a security measure that transforms information into a coded value. It is not the same as complete anonymization, and hashed information may remain personal data under certain privacy laws.

Big Star Transit does not intentionally provide Google with readable email addresses or telephone numbers through a properly configured enhanced-conversion upload. However, website and tag configurations must be maintained correctly for this safeguard to operate as intended.

The information is used for purposes such as:

• Measuring whether an advertisement resulted in an inquiry or application;
• Attributing online or offline conversions to advertising interactions;
• Improving conversion reporting;
• Evaluating campaign effectiveness; and
• Optimizing advertising performance.

Advertising measurement does not determine whether a person is accepted as an operator, provider, contractor, or business partner.

Customer Match and First-Party Audiences

Where enabled, Big Star Transit may use information that individuals have directly provided to us to create or manage advertising audiences through Google Customer Match or similar first-party advertising services.

We will only use information collected through a first-party relationship and will use approved methods to transmit that information.

We do not intentionally use the following information to create personalized advertising audiences:

• Medical or health information;
• Disability or accessibility information;
• Race or ethnicity;
• Religious beliefs;
• Political affiliation;
• Trade union membership;
• Sexual behavior or orientation;
• Criminal history;
• Negative financial status;
• Information known to relate to children under 13; or
• Other information treated as sensitive under applicable advertising policies or privacy laws.

Remarketing and Personalized Advertising

We may use remarketing technologies to display Big Star Transit advertisements to people who previously visited our website or interacted with our advertising.

Google and other advertising providers may use cookies or similar identifiers to select, limit, deliver, and measure advertisements. Whether personalized advertising is used may depend on your consent, browser settings, device settings, geographic location, and advertising-account preferences.

5. Cookies and Similar Technologies

Cookies are small files placed on a browser or device. We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies support essential website functions, security, network management, form operation, and consent preferences. The website may not function properly without them.

Preference Cookies

These cookies remember selections and settings that improve the website experience.

Analytics Cookies

These cookies help us understand website traffic, visitor interactions, page performance, referral sources, and website usage.

Advertising and Marketing Cookies

These cookies may be used to measure advertising, attribute conversions, create audiences, limit repetitive advertisements, or display advertising based on website activity.

Where required, nonessential analytics, advertising, or marketing technologies will be activated only after the appropriate consent or choice has been obtained.

You can manage available cookie categories through the website’s cookie-consent tool. You may also delete or block cookies through your browser settings. Blocking cookies may affect certain website features.

6. Your Advertising and Cookie Choices

Depending on the technology involved, you may control advertising and analytics data through:

• The cookie settings or “Manage Consent” option on our website;
• Your browser’s cookie controls;
• Your mobile device’s privacy and advertising settings;
• Google Ads Settings;
• Google’s My Activity controls;
• The Google Analytics Opt-out Browser Add-on; and
• Other industry advertising-choice tools.

Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of covered targeted advertising or data sales for the browser or device transmitting the signal.

Because browser-based signals are associated with a particular browser or device, you may need to exercise the preference separately on each browser and device you use.

7. Communications

We may contact you by email or telephone to respond to an inquiry, discuss an application, provide requested information, administer a business relationship, or communicate about services.

Where legally required, we will obtain separate consent before sending marketing text messages, using automated dialing technology, or making certain promotional calls.

Providing a telephone number through a general inquiry or application form does not waive rights under federal or state Do-Not-Call laws. Consent to receive marketing communications will not be interpreted more broadly than the language presented at the point where consent is requested.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the communication. You may request that we stop marketing calls or texts by following the instructions in the communication or contacting us.

We may continue sending nonmarketing communications concerning an active request, application, contract, safety issue, legal obligation, or business relationship.

8. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies that provide services on our behalf, including:

• Website hosting and maintenance;
• Cloud storage;
• Email and communication systems;
• Application and onboarding platforms;
• Analytics;
• Advertising and conversion measurement;
• Customer relationship management;
• Document management;
• Identity, background, credential, insurance, and compliance verification;
• Payment processing;
• Security and fraud prevention;
• Professional consulting; and
• Technical support.

These providers are authorized to process information for the services they provide to us, subject to applicable agreements and legal requirements.

Transportation and Business Partners

We may disclose information when reasonably necessary to evaluate, establish, administer, or support an operator, provider, contractor, vendor, referral, transportation, or other business relationship.

Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or government request;
• Protect the safety of passengers, operators, providers, employees, contractors, or the public;
• Investigate fraud, misconduct, security incidents, or legal violations;
• Enforce contracts or website terms;
• Protect our legal rights or property; or
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to appropriate safeguards.

At Your Direction

We may disclose information when you direct us to do so or provide authorization.

9. Sale of Personal Data and Targeted Advertising

Big Star Transit does not sell personal information in exchange for money.

Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures of cookie identifiers, device information, online activity, or hashed identifiers to advertising and measurement providers.

To the extent our advertising practices constitute a sale of personal data, sharing for cross-context behavioral advertising, or processing for targeted advertising under applicable law, eligible individuals may opt out through our cookie-consent tool, a recognized opt-out preference signal, or a privacy request submitted to us.

We do not knowingly sell personal data belonging to children under 13.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Respond to inquiries;
• Process applications;
• Administer existing or potential business relationships;
• Provide services;
• Maintain safety and compliance records;
• Meet contractual, insurance, accounting, tax, and legal obligations;
• Resolve disputes;
• Enforce agreements; and
• Protect against fraud and security threats.

Retention periods vary depending on the type of information, the nature of the relationship, legal requirements, operational needs, and whether the information is involved in a dispute or investigation.

When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or securely retain it as required by law.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, loss, misuse, disclosure, or alteration.

These safeguards may include:

• Access controls;
• Encryption during transmission;
• Password and account protections;
• Secure hosting;
• Vendor-management procedures;
• Employee and contractor confidentiality requirements;
• Security monitoring;
• Data minimization; and
• Incident-response procedures.

No website, network, database, email system, or transmission method can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

We do not knowingly upload information associated with children under 13 to advertising audience or enhanced-conversion services.

If you believe a child under 13 has provided personal information to us, contact us so that we can evaluate and, where appropriate, delete the information.

13. State Privacy Rights

Depending on where you reside and whether an applicable law covers Big Star Transit’s processing, you may have the right to:

• Confirm whether we process your personal data;
• Access personal data we maintain about you;
• Correct inaccuracies;
• Request deletion;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of the sale of personal data;
• Opt out of certain profiling used to make decisions producing legal or similarly significant effects;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request.

These rights are subject to legal definitions, exemptions, exceptions, and verification requirements.

Texas Residents

Under the Texas Data Privacy and Security Act, eligible Texas residents may have the right to:

• Confirm whether Big Star Transit processes their personal data;
• Access their personal data;
• Correct inaccuracies;
• Request deletion of personal data provided by or obtained about them;
• Obtain a portable copy of certain personal data; and
• Opt out of targeted advertising, the sale of personal data, or qualifying profiling.

Texas residents may also appeal a denial of a privacy request.

Submitting a Privacy Request

To exercise an applicable privacy right, email:

info@bigstartransit.com

Use the subject line:

Privacy Request

You may also mail a request to:

Big Star Transit LLC
Attn: Privacy Request
6060 North Central Expressway
Suite 500
Dallas, Texas 75206

Please describe:

• The right you wish to exercise;
• The information or relationship involved;
• Your name and contact information; and
• Any information reasonably necessary for us to locate the relevant records.

We may request additional information to verify your identity and protect personal information from unauthorized requests. We will use verification information only to process and document the request.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and may verify the request directly with the individual.

We will respond within the period required by applicable law. We may deny or limit a request where an exemption applies, we cannot reasonably verify the request, the request would adversely affect another person’s rights, or retention is required or permitted by law.

Appeals

If we deny a privacy request, you may appeal the decision by emailing info@bigstartransit.com with the subject line:

Privacy Request Appeal

Include a copy or description of the original request and explain why you believe the decision should be reconsidered.

If an appeal is denied, eligible Texas residents may submit a consumer privacy complaint to the Texas Attorney General.

Non-Discrimination

Big Star Transit will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Deidentified and Aggregated Information

We may create and use aggregated, statistical, or deidentified information that is not reasonably linked to an identified or identifiable individual.

We may use this information for research, reporting, analytics, service improvement, business planning, advertising analysis, and other lawful purposes.

Where required by law, we will maintain deidentified information in deidentified form and will not attempt to reidentify it except as permitted to test whether deidentification processes are effective.

15. External Websites and Third-Party Services

Our website may contain links to external websites, social media services, embedded content, or third-party platforms.

Those third parties may collect information according to their own privacy policies and terms. Big Star Transit is not responsible for the content, security, availability, or privacy practices of third-party websites and services that we do not control.

We encourage you to review the applicable privacy policy before providing information to a third party.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services;
• Website technologies;
• Advertising or analytics practices;
• Vendor relationships;
• Legal requirements; or
• Business operations.

When we make changes, we will revise the “Last Updated” date. If required by law, we will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

17. Contact Big Star Transit

Questions, concerns, or requests concerning this Privacy Policy may be directed to:

Big Star Transit LLC
6060 North Central Expressway
Suite 500
Dallas, Texas 75206

Email: info@bigstartransit.com